Cleaning :

The client is to pay 57 Euros towards the cleaning of the apartment, as well as the rental. This price is for 1 - 6 guests, for 7 guests or over, the client is to pay an additional 15 Euros. The client should leave the apartment clear of any rubbish and in a generally clean condition. Should the apartment be left in an especially dirty condition, an additional cleaning charge may be taken from the client's deposit.

Changes in bookings :

In periods of high demand (Christmas, New Year, fairs and congresses, summer, bank holidays etc.) the following conditions apply :
1/ Any lengthening of the original stay or change of arrival date will be modified and charged accordingly, on the condition of there being availability. The new prices will be sent by e-mail or telephone. In the same way, a minimum stay can be applied.
2/ Any change of dates or reduction of the length of stay must be communicated to the landlord within sufficient time as to find other guests for these dates, and the rental price would be rectified accordingly. If this is not possible, the client must pay the original price, or the reservation will be cancelled.
3/ Any unauthorised increase in the number of guests which differs to that of the contract will be automatically charged to the client for the full occupancy rate during the entire stay.

Damage to the apartment :

Any damage to the apartment caused by the client (walls, furniture, utensils, electronic goods, loss of keys etc.) will be discounted from the damage deposit of 150 Euros given by the client on arrival. If this amount does not cover the damage caused, the client will be obliged to pay the difference.

Cancellations :

- If the client cancels 3 months prior to the arrival date, the landlord will refund the total amount of the reservation, minus expenses (up to 20%).
- If the client cancels within 3 months to 32 days of the arrival date, the landlord will refund the total amount of the reservation, minus expenses (up to 30%) if the landlord has been able to find a suitable replacement for the same dates. In the case of the contrary the landlord is not obliged to refund any of the pre-payment.
- If a client cancels between 32 - 0 days, the cancellation charge will be 100%.
- It is strongly recommended that clients purchase trip cancellation insurance. If for any reason beyond their control, including force majeure, The Auroras Flat's should be unable to provide to the client the property he has booked, they reserve the right to transfer him, upon agreement, to a similar property. If the price of the substituted property is less, the difference will be reimbursed to the client but if the price of the substituted property is higher, the difference will be charged to the Client. If, however, no agreement can be reached both contractual parties are authorised to cancel the contract. The Auroras Flat's will refund to the Client all monies paid. In case of legal proceedings both parties agree to Spain, Barcelona.

Reservations :

All apartments have a minimum 3 night stay, except during holiday dates and special events.
- Confirmation. Upon receipt of pre-payment, a contract confirming the reservation will be sent, along with other information regarding the remaining balance, the apartment, details of how to find the street etc. and a contact telephone number
- Arrival time. The client must advise as to the arrival time to Barcelona (e.g. flight time) upon receipt of the contract to allow the landlord to arrange the meeting at the apartment, exchange of keys etc.
Check-in is at 14:00. Check-out is at 11:00am. We will try to accommodate all arrival and departure times.
Once the client has arrived in Barcelona, they must call the landlord on the contact telephone number on the contract, to confirm arrival. Any arrival time out of normal business hours 9 a.m. - 9 p.m. Monday to Sunday will incur a charge of 30 Euros to cover the cost of availability. The Aurora’s Flats Barcelona SL does not accept any responsibility whatsoever for any damage, loss or injury to the guests or their belongings during their stay, either inside the apartment or outside.
- KEYS to the apartment will only be given upon receipt of the balance and deposit in cash. If the client does not have this amount ready for collection, the balance will be charged to the clients credit card, and will incur extra administration charges + 7% local accommodation tax (VAT).